GENERAL saLES AGREEMENT




The present General Sales Agreement (hereinafter "GENERAL CONDITIONS") applies to each purchase made by an internaut / physical person (hereinafter "CUSTOMER") on the Internet website https:/www.degrimm.fr or https:/www.degrimm.com (hereinafter "WEBSITE") to the benefit of SARL MORRIS'SON, registered in the business court of Bordeaux (FRANCE) under the number 380 913 434, with headquarters located Galerie des Grands-Hommes, 33000 Bordeaux , France, Phone : +33 (0)5 56 81 38 99, Fax : +33 (0)5 56 81 38 99, email : contact@degrimm.fr (hereinafter « VENDOR »).

IMPORTANT
Each order placed on the WEBSITE implies the CUSTOMER fully agrees with and unconditionnally accepts the present GENERAL CONDITIONS


Article 1. Definitions



The terms employed hereinafter have the following signification in the GENERAL CONDITIONS :

« CUSTOMER » : He is the co-contractor of the VENDOR, who garantees being an end-consumer as defined by law and french jurisprudence.  To this extent, it is expressly planned that the CUSTOMER is acting outside his usual or business activity. 

  • « SHIPMENT » : defines the first presentation of the PRODUCTS ordered by the CUSTOMER to the shipping address registered during the order.
  • « PRODUCTS » : defines all the products available on the WEBSITE.

Article 2. Purpose



The present GENERAL CONDITIONS manages the sale of the VENDOR'S PRODUCTS to its CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is solely purposed for end-consumers and that professionals must contact the sales department of the VENDOR to benefit of potential specific contractual conditions.


Article 3. Unconditionnal acceptance of the GENERAL CONDITIONS



The CUSTOMER is bound to carefuly read the present GENERAL CONDITIONS and to accept them, before proceeding with the payment of a product's order on the WEBSITE.

The present GENERAL CONDITIONS are listed in the footer of each page of the WEBSITE by the means of a link, and must be consulted before placing an order. The CUSTOMER is invited to read carefuly, download, print and to save a copy of the GENERAL CONDITIONS.

The VENDOR advises the CUSTOMER to read the GENERAL CONDITIONS before each order, the latest version of which applies to each new order of PRODUCTS.

By clicking on a first button to place and order and on a second to confirm it, the CUSTOMER acknowledges having read, understood and accepted the GENERAL CONDITIONS without any limitation or condition.

Article 4. Purchase of products on the website



To purchase a PRODUCT, the CUSTOMER must be aged of at least 18 years old, in full legal capacity, or, if he is underaged, be able to justify the approval of his legal representatives.

The CUSTOMER will be invited to provide us with personal data by filling out a form on the WEBSITE, with the purpose of identifying him. The symbol (*) shows the mandatory data that must be provided so that the CUSTOMER's order can be treated by the VENDOR. The CUSTOMER can check on the WEBSITE the status of his order. The SHIPMENT tracking can, if the need should arise, be treated directly with the online tools provided by our delivery partners. The CUSTOMER can also contact our customer support by email on contact@degrimm.fr, to check the status of his order.

The data provided by the CUSTOMER to the VENDOR in the process of an order must be complete, exact and up-to-date. The VENDOR reserves the right to demand the CUSTOMER's justification of his identity, his eligibility and his provided information by any appropriate means.

Article 5. Orders

 

Article 5.1 Caracteristics of the products



The VENDOR is bound to present the essential caracteristics of the PRODUCTS (on the information tabs available on the WEBSITE) and the mandatory information that the CUSTOMER must receive in regards of the applicable law (in the present GENERAL CONDITIONS).

Despite the extreme care put into our photographs, our descriptions, measures and weights of the PRODUCTS presented on the WEBSITE, there may still be minor mistakes or missing data for which the VENDOR cannot be held liable. The caracteristics and photographies are given for illustrative and indicative purposes.


The CUSTOMER is committed to read carefuly this information before placing an order on the WEBSITE.

Some PRODUCTS benefit of a supplier warranty against faulty manufacturing or hidden flaws, but not for normal wearing out due to a regular or wrong use of the product.

Concerning suitcases, hard or soft shells are not covered by any manucturer's warranty as they cannot be repaired. Their breaking or ripping is of the responsibility of the airline company that transported them. A declaration of broken luggage must be made at the booth of your airline company before you leave the airport, or you can also write a claim to the airline company in a maximum delay of 1 week after the flight your luggage was damaged. A procedure of refund or compensation at the discretion of the airline company will then be opened. In this event, you may be asked to present a certificate of unreparable luggage, a quote for repairs, a quote for a replacement suitcase of the same category, or an invoice for a replacement suitcase. Feel free to contact our customer support if you need assistance.


Unless otherwise specified on the WEBSITE, all the PRODUCTS sold by the VENDOR are new and compliant to the current European legislation and the applicable norms in France.

Article 5.2. Process of order



PRODUCT's orders are directly taken on the WEBSITE. To place an order, the CUSTOMER must follow the steps hereinafter (please note that depending of the landing page of the CUSTOMER, some steps may slightly differ).

5.2.1. Selection of products and purchase option



The CUSTOMER will select the PRODUCT(s) of his choice by clicking on the requested PRODUCT(s) and by choosing its attributes and wished quantity.

The 360° photography allows you to see the PRODUCT under 20 angles with the help of the buttons "left rotation", "right rotation", "zoom", "automatic rotation" and "zoom and full-screen rotation". The CUSTOMER can also freely rotate the picture by moving the mouse either right or left while keeping the left click button pressed.

The CUSTOMER can select his PRODUCT's color by clicking on the dedicated small round color tabs. The fixed images under the 360° animation will be updated for each available color attribute, simultaneously with the reference and availability of the PRODUCT. For technical reasons, there will only be one 360° animation per PRODUCT even if it comes in other colors.

Once the PRODUCT has been selected in his wanted color, it is placed into the CUSTOMER's basket. The CUSTOMER can put as many PRODUCTS as he wishes into his basket.

5.2.2. Orders



Once the PRODUCTS are selected, the CUSTOMER must click on his basket and check that the content of his order is correct. If the CUSTOMER has not yet done so, he will then be invited to register or login.

After the CUSTOMER has checked the content of his basket and that he registered / logged-in, an prefilled automated online form will appear with a recap of the final price, the applicable taxes, and the shipment fees if any.

The CUSTOMER must also choose his shipment method, which will vary depending on his shipment adress.


The CUSTOMER will be invited to double-check the content of his order (including the quantity, the caracteristics, attributes and references of his ordered PRODUCTS, his shipment address, the type of payment and the final price) before validating its content. 

It is mandatory for the CUSTOMER to tick the box stipulating he unconditionnaly accepts the General Sales Agreement so he can move to the next step.


The CUSTOMER can then proceed to the payment of the PRODUCTS following the instructions on the WEBSITE, and provide all the necessary information for the invoicing and SHIPMENT of the PRODUCTS. For those PRODUCTS that have different available options, these specific references are supposed to appear if the right options have been selected. All orders must hold all complete information needed for an efficient treatment of the order.

You will be securely transferred with our SSL encryption to the ultra-secure website of the bank, where the final transaction will be held. Some credit cards will require another layer of security check (3DS AUTHENTIFICATION), in the form of a text-message on your registered mobile phone. You'll receive a one-time specific code to insert in the final payment window. It allows the bank to check you made this purchase yourself, protecting your card against fraudulous use.

 

5.2.3. Acknowledgment of reception



Once all steps described above are finalized, a page appears on the WEBSITE to acknowledge reception of the CUSTOMER's order. A copy of this acknowledgement of order is automatically sent by email to the CUSTOMER, provided the email address provided on the registration form was correct. 
The VENDOR will not send any confirmation of order by regular mail or by fax.

5.2.4. Invoicing



 During the order process, the CUSTOMER will have to input all information necessary for the invoicing (the symbol (*) will show the mandatory fields to be filled-in so that the CUSTOMER's order can be treated by the VENDOR).

 The CUSTOMER, for instance, is supposed to clearly indicate all information related to the SHIPMENT, particularly the exact SHIPMENT address, and eventually all access codes to the SHIPMENT address.


 The CUSTOMER will then have to select his prefered payment method.

Neither the CUSTOMER online order confirmation, or the acknowledgement of order sent to the CUSTOMER by the VENDOR via email can be considered as an invoice. Whatever the order and the method of payment used, the CUSTOMER will receive the original invoice with the SHIPMENT of the PRODUCTS, inside the parcel.

 

5.2.5 CUSTOMER Liability

The information provided by the CUSTOMER during the order process are of his responsibility. In case of a CUSTOMER's mistake on the information he transmitted, he will be liable for all the consequences that will result of this, for instance in the case of loss of his parcel.

5.3. Date of order



Is considered the order date, the date on which the VENDOR acknowledges the CUSTOMER's order online. The DELAYS indicated on the WEBSITE start running at this order date.

5.4. Prices



5.4.1 Prices in Metropolitan France, Andorra and Monaco

The CUSTOMER will find all PRODUCT prices displayed on the WEBSITE in Euros all taxes included, as well as the applicable shipment fees (fixed amount, depending on the chosen transporter or transport mode, or free for any order above 150€ all taxes included).

The prices include the tax on added value (VAT) at the official rate running at the order date. All modification of the applicable rate can impact the PRODUCT prices starting the day the new rate is officially enforced.
The applicable VAT rate is expressed as a percentage of a PRODUCT's value.

The prices of the VENDOR's suppliers are subject to change. As a consequence, the prices displayed on the WEBSITE can evolve. They can also be modified in case of offers or special sales.

All displayed prices are valid, except for obvious and significant mistakes. The applicable price is the one indicated on the WEBSITE at the date the order is processed by the CUSTOMER.

5.4.2 Prices in the European Community

The CUSTOMER will find all PRODUCT prices displayed on the WEBSITE in Euros all taxes included, as well as the applicable shipment fees (variable depending on the weight of the parcel, the SHIPMENT address and the chosen transporter or transport mode).

The prices include the tax on added value (VAT) at the official rate running in the country - member of the European Economic Community - where the PRODUCT was initially invoiced and shipped (FRANCE). All modification of the applicable rate can impact the PRODUCT prices starting the day the new rate is officially enforced. There are no other duty, customs fees or additionnal taxes for a shipment in a country member of the European Economic Community. 

The applicable VAT rate is expressed as a percentage of a PRODUCT's value.

The prices of the VENDOR's suppliers are subject to change. As a consequence, the prices displayed on the WEBSITE can evolve. They can also be modified in case of offers or special sales.

The customer may change the reference currency "EURO" into "POUNDS", by clicking on the top right small icon on the WEBSITE's page, as the exchange rates are automatically updated every night (GMT+1).

All displayed prices are valid, except for obvious and significant mistakes. The applicable price is the one indicated on the WEBSITE at the date the order is processed by the CUSTOMER.

5.4.3 International prices outside the European Community

The CUSTOMER will find all PRODUCT prices displayed on the WEBSITE in Euros excluding all taxes (such as french VAT), as well as the applicable shipment fees (variable depending on the weight of the parcel, the SHIPMENT address and the chosen transporter or transport mode).

The customer may change the reference currency "EURO" into "US DOLLARS", by clicking on the top right small icon on the WEBSITE's page, as the exchange rates are automatically updated every night (GMT+1).


The prices do not include any potential and applicable import, duty, customs fees or local taxes whose rates are running at the date of order. They are due by the CUSTOMER and must be paid separately and directly to the relevant administration or organization by the CUSTOMER.

The prices of the VENDOR's suppliers are subject to change. As a consequence, the prices displayed on the WEBSITE can evolve. They can also be modified in case of offers or special sales.

All displayed prices are valid, except for obvious and significant mistakes. The applicable price is the one indicated on the WEBSITE at the date the order is processed by the CUSTOMER.

 

5.5. Availability of PRODUCTS



Our PRODUCT offer is limited by our physical stock availability. The unavailability of a PRODUCT is normally specified on its dedicated PRODUCT page. The CUSTOMER may be informed of a PRODUCT's stock replenishment by the VENDOR.

In all cases, if the unavailability was not mentioned during the order process, the VENDOR is bound to inform the CUSTOMER of the PRODUCT's unavailability without delay.


The VENDOR can, at CUSTOMER's demand :
Either propose the shipment of all PRODUCTS together as soon as the out-of-stock PRODUCTS become available again,

Either ship all available products as a first step, then ship the rest of the order when the missing PRODUCTS are replenished, with the condition of the VENDOR giving the CUSTOMER a clear information concerning any other shipment fees that may apply,

Or propose an alternative PRODUCT of equivalent pricing and quality, agreed by the CUSTOMER.

If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, he will obtain the refund of the amount paid for these unavailable products fifteen days (15 days) at latest after his initial payment (usually 48 to 72 hours).

Article 6. Right of withdrawal



The rules and conditions of the "Right of withdrawal" in France can be found in the "Withdrawal policy", policy available in the Appendix 1 of the present GENERAL CONDITIONS and accessible at the bottom page of the WEBSITE with an hypertext link.

 

Article 7. Payment



7.1. Means of payment



The customer can pay for his PRODUCTS online on the WEBSITE with the payment options proposed by the VENDOR. 


The CUSTOMER garantees the VENDOR he has all the required authorizations to use the chosen payment option.

The VENDOR will take all necessary measures to ensure the security and confidentiality of the data transferred in the scope of an online payment on the WEBSITE.

To this extent, be advised that all payment data is transferred to the WEBSITE's bank in a secured and crypted manner (SSL), and is not treated on the WEBSITE itself.

7.2. Date of payment



In case of a unique credit card payment, the customer's account will be debited as soon as the PRODUCT's order is finalized on the WEBSITE.
In case of partial SHIPMENT, the total amount will be debited at earliest when the first parcel will be shipped.

If the CUSTOMER decides to cancel his order of unavailable PRODUCTS, the refund will be processed accordingly to the last paragraph of the article 5.5 of the present GENERAL CONDITIONS.

7.3. Late or rejected payment



If the bank refuses to debit a card or another means of payment, the CUSTOMER will have to contact the VENDOR's customer service so that the order can be paid for by any other available means.

In the hypothesis if, for any reason whatsoever, rejection, cancellation or other, the money flow transmission owed by the CUSTOMER was impossible, the order and the sale will be automatically cancelled.

Article 8. Proof and Archive



Each contract concluded with the CUSTOMER corresponding to an order amount over 120 Euros VAT included will be archived by the vendor for a duration of 10 years, in compliance with the article L. 134-2 of the French code of consumption.

The VENDOR accepts to archive this information allowing a follow-up of the transactions and therefore giving the ability to produce a copy of the contrat at CUSTOMER's demand.
In case of dispute, the VENDOR will have the possibility to prove that his electronic follow-up system is reliable and that it guarantees the integrity of the transaction.

Article 9. Transfer of ownership



The VENDOR remains the owner of the shipped PRODUCTS until their complete payment by the CUSTOMER.

The above dispositions will not be an obstacle to the transfer at the time of reception by the CUSTOMER, or by any third party appointed by him outside the transporter, of the risks of loss or damage to the PRODUCTS under retention of ownership, and the risk of damage they could cause.

Article 10. Shipment, exchange and return



 The details of SHIPMENT, EXCHANGE and RETURN of PRODUCTS can be found in our "shipment policy" in the Appendix 2 of the present GENERAL CONDITIONS and accessible in the bottom of every page of the WEBSITE with an hypertext link.

Article 11. Packing



The PRODUCTS will be packed in accordance with the latest transportation norms, thus ensuring a maximum of protection to the PRODUCTS during the SHIPMENT. The CUSTOMERS are commited to respecting the same norms when they return the PRODUCTS in the scope of the conditions fixed in the appendix 1 'Retractation policy'.

 

Article 12. Warranties



12.1. Warranty of conformity



Article L.211-4 of the French Consumption Code : « The vendor is commited to shipping goods in conformity with the contract, and is liable of lack of conformity which exist upon delivery. He is also liable for lack of conformity relative to packaging, mounting instructions or installation when the latest was at his charge in the contract, or undergone under his responsibility. »

Article L.211-5 of the French Consumption Code : To be in conformity with the contract, the good must :

1° Be suitable for the use ordinarily expected of a similar product, and the case being :

- Correspond to the description given by the vendor and possess the qualities presented to the customer in the form of sample or model ;


- Have the qualities that a purchaser may legitimately expect in regards of public statements made by the vendor, the producer or his/her representative, in advertising or labelling for instance


2° Or have the features defined by mutal agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the later agreed to.


 The VENDOR is bound to deliver a PRODUCT in conformity, which means suitable to the expected use and corresponding to the description given on the WEBSITE. This conformity also implies that the PRODUCT shows the qualities that a buyer can legitimately expect in regards to the public declarations made by the VENDOR, including on advertisements and labelling. 


 In this case, the VENDOR is prone to take liability for lack of conformities which exist upon delivery and lack of conformities resulting of packaging, mounting instructions or installation when the latest was at his charge or undergone under his responsibility.

The prescription of an action resulting from lack of conformity occurs two (2) years after delivery of the PRODUCT. (Article L.211-12 of the French Consumption Code)

In case of lack of conformity, the CUSTOMER will be able - at his discretion - to ask for a replacement or repair of the PRODUCT. However, if the CUSTOMER's choice generates an obviously disproportionate cost in regards to the other option, taking in account the value of the PRODUCT or the importance of the fault, the VENDOR will proceed with a refund without choosing the CUSTOMER's option. 

In the hypothesis of an impossible repair or replacement, the VENDOR is committed to refund the price of the PRODUCT under 30 days after reception of the returned PRODUCT, and in exchange of the PRODUCT returned by the CUSTOMER at the following address Boutique De Grimm, Galerie des Grands-Hommes, 33000 Bordeaux, France.

At last, the CUSTOMER is exempted to bring the proof of the existence of a PRODUCT's lack of conformity during the six (6) months upon the delivery of the good.

It is specified that the present legal warranty of conformity is applied to the PRODUCTS, independently of their commercial warranty, if any.

12.2. Warranty against latent defects

The VENDOR is bound to provide a warranty against latent defects of the sold PRODUCT that make it not suitable for its expected use, or that reduces so much its usage that the CUSTOMER would not have bought it in the first place, or would have agreed to a lesser price, had he known. (Article 1641 of the French Civil Code)

This warranty allows the CUSTOMER who can prove the existence of a latent defect to choose between the refund of the PRODUCT's price if it is returned, or a partial refund if the PRODUCT is not returned.

In the hypothesis of an impossible repair or replacement, the VENDOR is committed to refund the price of the PRODUCT under 30 days after reception of the returned PRODUCT, and in exchange of the PRODUCT returned by the CUSTOMER at the following address Boutique De Grimm, Galerie des Grands-Hommes, 33000 Bordeaux, France. The action resulting of latent defects must be filed by the CUSTOMER in a delay of two (2) years following the discovery of the latent defect. (1st paragraph article 1648 of the French Civil Code)

Article 13. Responsibility



The VENDOR's responsibility cannot be engaged in the event of lack or bad execution of the CUSTOMER's contractual obligations, for instance during the input of his order.

The VENDOR will not be liable or considered as being faulty for any late or lack of execution, when the cause of the delay or the lack of execution falls into the scope of "force majeure" as defined by the jurisprudence of French Courts.

It is also stated that the VENDOR does not control the websites that are directly or indirectly linked to the WEBSITE. Therefore, it excludes direct responsibility concerning their published information. The third-party links are shared for illustrative purposes only, and no guarantee is given about their content. 

Article 14. Personal data



The VENDOR collects its CUSTOMERS' personal data, some of which by the means of cookies. The CUSTOMER can disable cookies by following the instructions given by their internet browser.

The data collected by the VENDOR are used to fulfill orders passed on the WEBSITE, manage the CUSTOMER's account, analyse orders, and, if the CUSTOMER has chosen this option, send prospection emails, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER refuses to receive such communications from the VENDOR. The CUSTOMER's data are confidentially stored by the VENDOR in accordance to its CNIL declaration, for the needs of the contract and its execution in regards of the law.

CUSTOMERS can unregister anytime by accessing their account or by clicking on the dedicated hypertext link at the bottom of every offer received by email.


Data can eventually be transferred in whole or partially to the VENDOR's service providers which participate in the process of the order. For business purposes, the VENDOR can transfer to its commercial partners the name and details of its CUSTOMERS, at the condition that the latest gave their prior consent during their registration on the WEBSITE.


The VENDOR will specifically ask the CUSTOMERS if they can share their personal data. CUSTOMERS can change their mind anytime on the WEBSITE or by contacting the VENDOR.

The VENDOR can also ask its CUSTOMERS if they wish to receive commercial sollicitations from its partners.

In accordance to the French law n°78-17 from January 6th 1978 related to information, files and liberties, the CUSTOMER has a right to access, modify, oppose (for legitimate reasons) and erase his personal data. He can exercise this right by sending an email to the address: contact@degrimm.fr or by sending a mail to Boutique De Grimm, Galerie des Grands-Hommes, 33000 Bordeaux, France.

It is stated that the CUSTOMER must be able to justify of his identity, either by scanning an identity document, or by sending a copy of his identity card or passport to the VENDOR.

Article 15. Claims



The VENDOR set-up a "service hotline" for the CUSTOMER at the following number: +33 (0)5 56 81 38 99 (fixed phone international rates, no additionnal fees applied).

For English service, ask for "CYRIL" [see-real].

All CUSTOMER written claim must be sent to the following address: Boutique De Grimm, Galerie des Grands-Hommes, 33000 Bordeaux, France.

Article 16. Intellectual property



All visual and sound elements of the WEBSITE, including the underlying technology used, are protected by copyright, brand right and/or patents.

These elements are the exclusive property of the VENDOR. Anyone managing a website that wishes to create an hypertext direct link pointing to the WEBSITE must ask for the VENDOR's permission in written.

This authorization granted by the VENDOR will not be permanent in any case. Such links will have to be erased at the VENDOR's demand. Hypertext links pointing towards the WEBSITE that use framing or in-line linking technologies are strictly forbidden.

Article 17. Validity of the General Conditions



Any modification of the current legislation or regulation, or any decision ruled by a competent court invalidating one or more clauses of the present GENERAL CONDITIONS shall not affect the validity of the present GENERAL CONDITIONS. Such modification or decision does not allow the CUSTOMER to ignore the present GENERAL CONDITIONS.

All terms not explicitely treated in the present will be ruled in accordance with the Business to Consumer branch practices, for companies whose headquarters are based in France.

Article 18. Amendment of the General Conditions



The present GENERAL CONDITIONS are applied to all purchases made on the WEBSITE, as long as the WEBSITE is available online.

The GENERAL CONDITIONS are precisely dated, and can be updated and amended by the VENDOR any time. The applicable GENERAL CONDITIONS are those running at the time of order.

The GENERAL CONDITIONS amendments will not apply to the PRODUCTS that have already been purchased.

Article 19. Applicable law and juridiction



The present GENERAL CONDITIONS and the relationship between the CUSTOMER and the VENDOR are solely ruled by French law.
In case of dispute, only the French courts of the city of Bordeaux will be competent.

However, prior to any recourse to state or arbitral judges, will be priviledged negotiation in the spirit of loyalty and goodwill so that an amicable settlement can be found if any dispute concerning the present contract including its validity should arise.


The party wishing to implement the negotiation process shall inform the other party by registered mail with acknowledgment of receipt, stating the elements of the conflict. If after a deadline of fifteen (15) days, the parties fail to reach a settlement, the dispute will be submitted to the competent juridiction hereinafter.

During the whole negotiation process and until its outcome, the parties are forbidden to exercise any legal action one against the other on the topic of the dispute in the process of negotiation. By exception, the parties are authorized to seize the juridiction of the court of First Instance or demand an order on request. A potential action in the juridiction of the court of First Instance or the establishment of an order on request does not trigger a waiver to any clause of the amicable settlement between the parties, unless expressly willed otherwise.


APPENDIX 1

WITHDRAWAL POLICY



Principle of withdrawal

The CUSTOMER is granted by principle the right to return or restitute the PRODUCT to the VENDOR or to a third-party appointed by the latest, without excessive delay, and at latest fourteen (14) days following the communication of his withdrawal decision, unless the VENDOR proposes to retreive the PRODUCT himself.

Withdrawal delay

The expiration of the withdrawal delay is fourteen (14) calendar days after the day the CUSTOMER, or a third-party other than the transporter and appointed by the CUSTOMER, takes physical possession of the PRODUCT.

In the event the CUSTOMER has ordered several PRODUCTS in a single order generating several SHIPMENTS (or in the case of an order of a single product shipped in several batches), the delay of withdrawal will expire fourteen (14) calendar days after the day the CUSTOMER, or a third-party other than the transporter and appointed by the CUSTOMER, takes physical possession of the last PRODUCT shipped.

Notification of the withdrawal right

To exercise his withdrawal right, the CUSTOMER must notify his decision to withdraw of the present contract by the means of a clearly worded statement to : Boutique De Grimm, Galerie des Grands-Hommes, 33000 Bordeaux, France or contact@degrimm.fr.

He may also use the form hereinafter:

Withdrawal form
To the attention of [*] (*VENDOR's details)

VENDOR's phone number* : 
VENDOR's fax number* :
VENDOR's email address* : 

I am hereby informing you of my contract withdrawal bound to the sale of the PRODUCT below:

PRODUCT Reference:
Invoice number:
Order number :
- Ordered on [____________]/received on [________________]
- Means of payment used :
- CUSTOMER name or the beneficiary of the order:
- CUSTOMER address :
- Shipment address :
- CUSTOMER's signature (unless sent by email)
- Date



For the withdrawal delay to be respected, the CUSTOMER must send its communication relative to the exercise of his right of withdrawal before the expiration of the withdrawal delay.

Effects of withdrawal

In case of CUSTOMER withdrawal, the VENDOR is bound to refund the total amount paid, including shipment fees without excessive delay, and by all means at latest fourteen (14) days after the day the VENDOR is informed of the CUSTOMER's will to withdraw.

The VENDOR will proceed with refund using the same mean of payment that the CUSTOMER has used for the initial transaction, unless the CUSTOMER expressly agrees for a different refund mean, which will not in any case generate additional fees for the CUSTOMER.

The VENDOR can differ the refund until the reception of the good or until the CUSTOMER has provided a solid proof of the PRODUCT's shipment, whichever the earliest.

Terms of return

The CUSTOMER will, without any excessive delay and in any case, at latest fourteen (14) days after the communication of his decision to withdraw of the present contract, return the good to: Boutique De Grimm, Galerie des Grands-Hommes, 33000 Bordeaux, France.

The delay is deemed to be respected if the CUSTOMER ships the good before the expiration of the fourteen days delay.

Return fees

The CUSTOMER will take all expenses and fees related to the PRODUCT's return at his sole charge.

Condition of returned goods

The PRODUCT will have to be complete (product tags, accessories, dust cover, instructions, warranty,...) in its original packaging, in perfect condition (not dirty, not damaged, not broken, not bearing any trace of use). The CUSTOMER will provide all necessary indications to identify the relevant purchase such as the invoice.


The CUSTOMER's liability is engaged in regards to the depreciation of the goods following manipulations other than what is necessary to establish the nature, the features and the working condition of this PRODUCT. In other words, the CUSTOMER has the opportunity to test a PRODUCT but his liability can be engaged if he proceeds with unnecessary manipulations.

APPENDIX 2

Shipment policy




Shipment delays

The delays to prepare an order, establish an invoice, before shipment of available PRODUCTS are mentionned on the WEBSITE. These delays exclude weekends and bank holidays.

An electronic message will automatically be sent to the CUSTOMER at the time the PRODUCTS are shipped, at the condition the email address inputed in the registration form is correct.



Delays & Shipment fees

During the order process, the VENDOR indicates the delays and possible shipment options for the purchased PRODUCTS to the CUSTOMER.


The expedition fees are calculated according to the shipment option. The amount of these costs are due by the CUSTOMER in addition to the purchased PRODUCTS.
The details of fees and delays are listed on the WEBSITE.


Terms of SHIPMENT

The parcel will be delivered to the CUSTOMER in exchange of a signature and after presentation of an identity document.


In case of absence, a transit advice note will be left at the CUSTOMER's attention that will allow him to go pick-up his parcel at his post office.


SHIPMENT issues

The CUSTOMER is informed that the shipping date is defined the moment he chooses his transporter, at the end of the online order process, before confirming the order.


It is stated that shipments will be executed under thirty (30) days maximum. If not respected, the CUSTOMER must formally notify the VENDOR to ship in a reasonnable delay, and in case the shipment is not executed into this delay, he will be able to cancel the contract.

The VENDOR will refund, without excessive delay starting at the cancellation letter's reception, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and shipment fees included, by the same mean of payment used by the CUSTOMER to purchase the PRODUCTS.


The VENDOR is liable until the delivery of the PRODUCT to the CUSTOMER. The CUSTOMER is reminded that he has a delay of three (3) days to notify the transporter of damage or partial losses detected during delivery.

Terms of exchange in store

The CUSTOMER may, if he wishes so, proceed with a PRODUCT's exchange in our store DE GRIMM, located Galerie des Grands-Hommes, 33000 Bordeaux, France, in a delay of fifteen (15) business days after its delivery.

The PRODUCT will have to be complete (product tags, accessories, dust cover, instructions, warranty,...) in its original packaging, in perfect condition (not dirty, not damaged, not broken, not bearing any trace of use). The CUSTOMER will provide all necessary indications to identify the relevant purchase such as the invoice.


Terms of return

Outside the right of withdrawal, the CUSTOMER can ask for a PRODUCT's return in case of an order's lack of conformity, or if it is faulty. The CUSTOMER must contact the VENDOR's customer service by email (contact@degrimm.fr) in order to request it. The VENDOR may request photos from the CUSTOMER to justify this demand.

In this particular case, the return will be at the VENDOR's expense: a return pre-paid voucher will be sent by email that the CUSTOMER will print, tape on the parcel, and deposit in a post office to the attention of Boutique DE GRIMM, located Galerie des Grands-Hommes, 33000 Bordeaux, France, in a delay of fifteen (15) business days after its reception.