SHIPMENT AND RETURN


Since 1945, the Massip - De Grimm establishment is well known in the area of Bordeaux for its home-made leather bags, its high-end offer with different products, the warmth of our greeting and its level of service. This is what you'll find on our website.

Our motto is "Service, Professional advice, Added value": You want extra photos of a bag carried by one of our staff? We'll send them to you. Counseling for leather care, a product demonstration? That's what we're here for.

Place your requests by email on contact@degrimm.fr, or by phone directly at our store +33 (0)5 56 81 38 99, or using the "Contact-us" page on the website.

We're fully aware that buying a luxury leather good on the Internet is extremely difficult because you can only use one sense - the sight - to make your decision.

That's the reason why we invested in 360° technology and that we put so much care into our photographies.

You won't have the feel or smell of the leather hide, the sense of proportions in regards to your size, the real color tint you can only see in direct sunlight.

You need to be reassured on your purchase, and we thrive to earn your trust, like those who already ordered on degrimm.fr and rewarded our efforts with a 5 stars review on Trusted@shops.


TRANSPORT OPTIONS

 

SO COLISSIMO METROPOLITAN FRANCE, BELGIUM, ANDORRA ET MONACO

With SO COLISSIMO, the shipment fees to the destination of France or Monaco are free for every order above 149€ all taxes included.

For orders below 149€, the shipping fee is  6€ all taxes included for a delivery in a Post office or a SO COLISSIMO collection point , and 8.5€ all taxes included for a home delivery.

All orders finalized before 2PM are shipped the same day except on week-ends. The usually observed shipment delays for So Colissimo parcel are between 2 and 4 days.


DHL EXPRESS METROPOLITAN FRANCE

Price list DHL Metropolitan France

All DHL prices are updated live on their server provided you properly registered your shipment address. You may find discrepencies between this chart and the real cost because of the volumetric weight rule: if the equation "HEIGHT x LENGTH x WIDTH / 5000" is bigger than the net weight therefore the volumetric rule applies.

With DHL DOMESTIC EXPRESS France, we propose an automatic discount of 20€ all taxes included for all orders above 300€ net.

 

COLISSIMO EXPERT INTERNATIONAL (STANDARD INTERNATIONAL HOME DELIVERY)

Price list Colissimo International (Standard international home delivery)

The indicated prices do not include local taxes and other customs fees eventually due for any shipment outside of the European Community, and they must be paid by our customer separately to the relevant administration or organization in addition to the prices appearing on our website.

 

DHL EXPRESS INTERNATIONAL

Price list DHL International

With DHL WORLDWIDE EXPRESS, we propose an automatic discount for international shipments of 20€ all taxes included for all orders above 300€ net.

The indicated prices do not include local taxes and other customs fees eventually due for any shipment outside of the European Community, and they must be paid by our customer separately to the relevant administration or organization in addition to the prices appearing on our website.

All DHL prices are updated live on their server provided you properly registered your shipment address. You may find discrepencies between this chart and the real cost because of the volumetric weight rule: if "HEIGHT x LENGTH x WIDTH / 5000" is bigger than the net weight therefore the volumetric rule applies.

 

RETURN POLICY

 

You have up to 30 days after the date of reception to send it back to us at your expense, and you will get a refund of the total amount initially paid in 15 days maximum after we receive the product back (in general 48-72 hours).

The product will of course have to be complete, with all tags still in place, without any trace of use and in its original packaging.

If despite all the care we put into managing orders and our strict quality control, you received a product in lack of conformity (wrong color, wrong product) or faulty (considering it's not because of transport), then we'll pay for the return.